Job Description
Pragmatics Solutions is looking for a Solutionist to join our remote team of problem solvers, creative thinkers and task ninjas. The ideal candidate is a proactive problem solver that is excited about getting things done smarter every time. We are looking for a candidate that wants to develop a combination of skill sets such as administration, digital automation, e-commerce, social media, digital tools, financial management, and customer relations to name a few. A diverse skill set, a passion for continuous learning, an undeniable work ethic and a positive attitude are the most important traits. This candidate should have previous relevant experience and be interested in learning new skills. To succeed in this role, they should be goal-driven, motivated by continuous improvement, and able to take on new challenges with an open mind.
We consider this role to be a start-up entrepreneur where you will wear many of the hats and be involved in many of the priorities that any start-up founder will experience. The only consistent element will be a constant change of priorities and responsibilities.
We are looking for a candidate that demonstrates alignment with our company’s values:
1. Pragmatic: We are champions of common sense, best practices, and honest feedback.
2. Improvement: Passionate about learning new things, trying new methods, innovation, and being open-minded.
3. Trust: We are vulnerable, we are open, we are committed to transparent communication, and we give the benefit of the doubt.
4. Integrity: We do the right thing, we have strong ethics, and we consider all stakeholders.
Potential Responsibilities
- Develop and maintain client relationships, operate as a point of contact, and coordinate with your team working on the same account to ensure deadlines are met.
- Process improvement – assist in the development of core business processes.
- Support clients by performing tasks based on changing priorities and needs with a focus on providing exceptional customer service.
- Collaborate with the team in the development of key business strategies and aid in their implementation.
- Research – use online resources to gather information for the company/clients and report findings clearly and concisely.
- Tech support – a varied and changing list of technical tools for various projects.
- Sales and marketing support.
- Maintain daily communication with the internal team and with clients if applicable.
- Always challenge existing practices in the pursuit of continuous improvement.
- Have a vested interest in and be excited to play a role in growing a business.
The Right Aptitude
A successful candidate for any work with our team will be someone who embraces or is aligned with the following statements:
- They easily tolerate tasks, priorities and work plans that change often based on incoming information to be the most impactful and efficient for the client.
- They are excited by being challenged with complicated tasks.
- They have the life experience, skills and emotional intelligence to communicate with the intended tone and meaning, both internally to the team and externally to other stakeholders.
- Continuous learning, process improvement and working smarter are rewarding to them.
- They can enjoy a diverse task load ranging from challenging/creative to repetitive/necessary (i.e. less exciting).
- They have the personal organization, time management skills, work ethic and technical adaptability to thrive while working remotely and with flexible work schedules.
- They have the appropriate attitude and self-confidence to give and receive feedback with the goal of overall team success.
- Comfortable with tasks and hours being monitored and having productivity goals to measure against (full transparency on work completed/paid for).
- They are renowned for their ability to hold information confidential and their nickname is probably “Honest Abe”. Generally, integrity matters to them and would be reflected in any reference interview.
Competencies
- Attention to detail and a reliable work ethic.
- Strong organizational and prioritization skills.
- Ability to work without direct supervision and bearing responsibility for assigned work.
- Desire to problem solve, think critically and be proactive.
- Ability to use tact, discretion, and sound judgement when dealing with confidential information.
- Research skills and ability to present findings concisely.
- Highly developed verbal and written communication skills.
- Excellent customer service skills.
- Strong analytical and problem-solving skills.
- A knack or interest in technical solutions, software, internet services and innovations.
- A high degree of time management skills.
- Curious/passionate about entrepreneurship.
- High tolerance of ambiguity.
- A positive attitude.
Asset Qualifications
- Entrepreneurial experience or experience working for a small business.
- Diverse experience (varied professional experience, experience living/travelling in other countries, interest in continuous personal development, etc.).
- Related experience in business, customer service or a related field.
- Proficiency in MS Office, GSuite, and project management software (Monday.com, Asana).
- An interest in technology adoption and patience with new systems.
Hiring Logistics
- Full-time employee packages are salaried positions, fully virtual with flexible work times, and include health/dental benefits.
- To apply, please send a resume and cover letter to sarah@pragmaticbusiness.ca with the email subject line ‘Pragmatic Solutions – (Your Name)’.